CLASS PACKAGE FAQ'S:
HOW DO I PURCHASE A PACKAGE?
Create an account on our MindBody site then simply navigate to our online store and purchase a package that best fits you. If you are new to Reformer based Pilates we would like to offer you a complimentary one hour introductory private evaluation before your class credits are eligible for a group setting. Call/email the studio to set up or browse our appointment availability on MindBody to schedule a free trial private that is convenient for your schedule.
WHAT ARE THE CLASS CANCELLATION POLICIES?
If you’re not going to be able to make a class, please make sure you do one of the following: 1) Cancel the class via your mindbody account at least 12 hours in advance, or 2) If you are not able to log in to your account, email or call the studio during open hours firstname.lastname@example.org or (847) 726-9642, and we will take care of you!
WHAT IS CONSIDERED A LATE CANCEL AND NO SHOW?
All cancellations must be made at least 12 hours before the class time. Any class cancelled less than 12 hours before the class will be considered a late cancellation. Late cancellations will result in loss of credit for the cancelled class. If you fail to cancel and you do not show up for the class, you will be charged for the class.
HOW DO I RESERVE A CLASS?
Log into your Mindbody account online by going to trucorepilates.com or mindbodyonline.com. All classes can be booked online. You can also always email email@example.com or (847) 726-9642
CAN I MAKE A LAST MINUTE RESERVATION?
If you see an open class spot on MindBody, go ahead and book it. You may also call or email the desk. If you book last minute and fail to show, you will forfeit the class credit.
HOW DO WAITLIST RESERVATIONS WORK?
If you add yourself to the waitlist and a spot becomes available you will be notified via email and automatically enrolled in the spot. If you are no longer available to take the spot, please reply to the email immediately to cancel your spot and avoid being billed. This will open the spot to the next person on the waitlist. If you do not respond via email or phone to cancel your spot, you will be billed for the class.
WHAT ARE THE PACKAGE EXPIRATIONS?
All class packages/sessions expire 84 days from start date of session. Private packages expire one year after purchase date. All packages are non-refundable and non-transferable. Rates are subject to change.
MOVE MONTHLY UNLIMITED FAQ'S:
HOW LONG AM I COMMITTED TO THIS AGREEMENT?
You are required to commit to the auto renew monthly membership for a period of 3 months. After the three months, your package will automatically renew unless TruMove receives notice of cancellation 7 days before package renewal.
HOW OFTEN WILL I BE CHARGED?
You will be charged $299 monthly for 3 consecutive months.
WHAT IF I NEED TO CANCEL/TERMINATE MY MEMBERSHIP?
Monthly Unlimited Memberships are non-refundable. Memberships can go on a medical hold with a Doctor’s written consent.
HOW DO I CANCEL OUT OF A CLASS I HAVE ALREADY SIGNED UP FOR
You may cancel out of any class you register for 12 hours prior to the date and time of the class. If you choose to opt out after the 12 hour notice (ie. Late Cancel), you will be charged a $25 Late Cancel Fee.
ONCE I FINISH MY 3 CONSECUTIVE MONTHS WHAT HAPPENS TO MY MEMBERSHIP?
Your membership will automatically renew after your 3 consecutive months. If you plan on NOT renewing your monthly membership, please contact the studio at firstname.lastname@example.org with a written request prior to the completion of your contract in order to confirm your membership will not be renewed.
WHERE CAN I USE MY MONTHLY MEMBERSHIP?
You can use your Unlimited Monthly Membership at TruCore Pilates & Move Studio Pilates. You can sign up for 1 class a day at either studio, not both.
CAN I GIVE MY MEMBERSHIP CLASSES TO SOMEONE ELSE?
No, monthly unlimited memberships cannot be transferred or given to another client.
HOW DO I PURCHASE THIS PACKAGE?
Call or email the studio and we will get you set up. email@example.com or visit our online store on our MindBody site.
HOW DO I SIGN UP FOR CLASSES?
Log into your MindBody account, class schedule will be released bi-monthly. Two week booking window to schedule your classes will be released every other Monday A.M.
CAN I HAVE AN UNLIMITED PACKAGE AND KEEP A PERMAMENT SPOT?
You can certainly find your current spot every other Sunday morning but no- monthly packages do not reserve permanent class time spots for a session. Move will do it’s best to accommodate our client’s class needs.
CAN I WAITLIST WITH A MONTHLY PACKAGE?
Yes! You can waitlist for any 1 class a day on our MindBody site - plan carefully! Once you add yourself to a waitlist you are committing to attending the class if availability comes up.
WHY ARE YOU OFFERING THIS UNLIMITED MONTHLY PACKAGE?
Because of the overwhelming support both studios received during our 4 week FREE apprentice classes. Client’s asked for more availability to both locations - TruCore & Move is happy to provide more TruMove love ❤.
MOVE PILATES BOOTCAMP FAQ'S:
What if I have an unlimited package and want to do bootcamp?
Bootcamp is not offered under the unlimited package
What about my set spots for the session?
If you have set spot(s) for the session - those will go on hold for the duration of bootcamp. Depending on your schedule a week will determine the price of bootcamp - the difference will be paid.
Can I make-up a class if I miss one?
No, bootcamp classes cannot be made up. Bootcamp meets three times a week for four weeks straight - all classes are mandatory. The fee for a missed class is $25.00
Can I pick different days a week to come?
No, you will pick one of the three bootcamp slots offered
- TruCore Pilates - 6:30am m/w/f
- Move Studio - 11:30am m/w/f
- Move Studio - 7:00pm t/th 6:30am sat
- No exceptions
Who can do bootcamp?
Please check with your doctor before you sign up for bootcamp. The program will not be modified.
- TruCore & Move Studio reserve the right to turn clients away from bootcamp due to limitations.
Can I join bootcamp if I am not currently scheduled at thes studio(s)?
Of course! Bootcamp is $250 for the 4 weeks. Pilates Boot Camp will take your practice - and your body - to the next level.